Switchgrid (a trading name of TulipTech Ltd) (referred to in this policy as "we", "us", or "our") is committed to protecting and respecting your privacy.
This policy (together with our Terms of Website Use, Website Acceptable Use Policy and Cookie Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this carefully to understand our views and practices regarding your personal data and how we will treat it.
By visiting switchgrid.co.uk (our site), you are accepting and consenting to the practices described in this policy.
Who we are
Switchgrid is a UK energy consultancy and trading partner of Assured Energy (Consultus Assured Energy Limited). Switchgrid is a trading name of TulipTech Ltd, registered in England and Wales under company number 07486882, with registered office at Unit 7 Friars Mill, Bath Lane, Leicester, England, LE3 5BJ. Our VAT number is 297 1736 61.
For the purposes of UK GDPR and the Data Protection Act 2018, the data controller for personal data submitted via switchgrid.co.uk is TulipTech Ltd, trading as Switchgrid.
Information we may collect from you
We may collect and process the following data about you:
Information you give us
You may give us information about you by filling in forms on our site (for example our free energy audit form), or by corresponding with us by phone, email or otherwise. This includes information you provide when you request an audit, subscribe to early access for our forthcoming live comparison platform, or report a problem with our site. The information you give us may include:
- Your first name and role within your business
- Your business name, industry, number of sites, and approximate monthly energy spend
- Your phone number and/or email address
- Information contained in any energy bill you choose to upload as part of your audit
Information we collect about you automatically
With regard to each of your visits to our site we may automatically collect:
- Technical information — including the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Information about your visit — including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Information we receive from other sources
We may receive information about you from our trading partner Assured Energy when they have referred a potential customer to us, or when you have given them consent to share your data with Switchgrid. We may also receive information from analytics and search-engine providers that help us improve our site.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
Legal basis for processing
Under UK GDPR, we rely on the following legal bases to process your personal data:
- Consent — when you submit a form on our site, you provide explicit consent for us to use the information you've provided to deliver your audit and contact you about the results.
- Legitimate interests — for our internal site analytics, fraud prevention, and improving our service.
- Legal obligation — where we are required by law to retain or disclose data (for example, tax records, regulatory enquiries, or court orders).
How we use your information
We use information held about you in the following ways:
- To deliver the free energy audit you have requested and to provide the information, products and services you ask us about.
- To pass qualifying leads to our trading partner Assured Energy, who will provide the regulated energy procurement service on the back of our audit. Where this happens, we will inform you, and we share only the information necessary for them to contact you and complete the work.
- To notify you about important changes to our service, our policies, or contracts we are negotiating on your behalf.
- To ensure that content from our site is presented in the most effective manner for you and your device.
- For internal operations — troubleshooting, data analysis, testing, research, and statistical and survey purposes.
- To keep our site safe and secure.
If you have given us your consent, we may use your contact details to send you information about other services we offer that are similar to those you have already enquired about. You can withdraw this consent at any time — see "Your rights" below.
Disclosure of your information
We may share your personal information with:
- Our trading partner Assured Energy — for the purpose of delivering the regulated energy procurement service that completes your audit and any resulting switch.
- Service providers — including CRM, email, analytics and hosting providers, who help us operate the site and deliver the service to you. These providers are bound by data-processing agreements that require them to protect your personal data and use it only for the purposes we instruct.
- Other companies within the TulipTech Ltd group, if any, on the same basis.
- Successors, in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer.
- Law enforcement and regulators, where we are under a legal obligation to disclose, or to protect the rights, property, or safety of Switchgrid, our customers, or others.
We do not sell your personal data to advertisers or third parties.
International transfers
Your personal data is processed in the United Kingdom. If we ever need to transfer your data outside the UK or European Economic Area (for example, if a service provider is hosted elsewhere), we will ensure appropriate safeguards are in place, including UK or EU adequacy decisions or Standard Contractual Clauses.
Data retention
We retain your personal data only for as long as is necessary to fulfil the purposes we collected it for, including the audit you requested, any subsequent service through Assured Energy, and compliance with our legal, accounting, or reporting obligations. Where you have not engaged a service, we typically delete personal contact data within [retention period — TBC] months of last contact.
Your rights
Under UK GDPR you have the following rights in relation to your personal data:
- Right of access — you can request a copy of the personal data we hold about you, free of charge in most cases.
- Right to rectification — you can ask us to correct any inaccurate or incomplete personal data we hold about you.
- Right to erasure ("right to be forgotten") — you can ask us to delete your personal data in certain circumstances.
- Right to restrict processing — you can ask us to limit how we use your data while we address a query you've raised.
- Right to data portability — you can ask us to provide a copy of your data in a structured, machine-readable format.
- Right to object — you can object to our processing of your data based on legitimate interests, or for direct marketing.
- Right to withdraw consent — where we rely on your consent, you can withdraw it at any time.
- Right to lodge a complaint — you can complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data lawfully.
To exercise any of these rights, please contact us using the details below.
Changes to this policy
Any changes we make to this privacy policy will be posted on this page. We will notify you by email of significant changes where possible. Please check this page regularly to stay informed about how we are protecting your data.
Contact us
Questions, comments, requests, or complaints regarding this privacy policy are welcomed. Please contact us:
- By email: privacy@switchgrid.co.uk [confirm email]
- By post: Data Protection, Switchgrid, TulipTech Ltd, Unit 7 Friars Mill, Bath Lane, Leicester, England, LE3 5BJ